Refund policy

Returns & Exchanges

We make every piece to last. If something arrives that doesn't satisfy you, exchanging or returning it is your right — you have 14 days from the date of delivery.

Cancelling an order

You can cancel any order within 24 hours of placing it, as long as it hasn't shipped yet. Message us on WhatsApp and we'll cancel it with no charge.

Conditions

The product must be unused, unwashed, and in the same condition it arrived in.
The original tag and inner packaging must remain intact and not removed.
You must have the order receipt or order number.
You must contact us on WhatsApp or by phone within 14 days of delivery.

Not accepted

Products that have been used, washed, or carry traces of perfume or detergent.
Products customised with on-request embroidery (a name or initial).
Products bought in a clearance sale marked "final sale" — though the right to exchange still applies if there is a manufacturing defect.
Orders where more than 14 days have passed since delivery.

Manufacturing defects

If a product has a manufacturing defect or arrives different from what you ordered, we replace it and cover shipping both ways.

The standard window is 14 days. For towels and robes it extends to 30 days — pile and dye defects often don't show until after the first wash or two, and we'd rather you find out late than live with it.

Steps

Message us on WhatsApp (01500162663) with your order number, a photo of the product, and the reason.
We review and confirm within one business day.
You ship the product back through a courier of your choice. For manufacturing defects, we arrange collection and cover the cost.
Once inspected, we send a replacement or issue your refund within 7–14 business days.