Refund policy

Returns & Exchanges

We make every piece to last. If something arrives that doesn't satisfy you, exchanging or returning it is your right. You have 14 days from the date of delivery.

Cancelling an order

You can cancel any order within 24 hours of placing it, as long as it hasn't shipped yet. Message us on WhatsApp and we'll cancel it with no charge.

Conditions

The product must be unused, unwashed, and in the same condition it arrived in.
The original tag and inner packaging must remain intact and not removed.
You must have the order receipt or order number.
You must contact us on WhatsApp or by phone within 14 days of delivery.

Not accepted

Products that have been used, washed, or carry traces of perfume or detergent.
Underwear and other personal-hygiene items: these cannot be returned or exchanged once inspected and accepted at delivery, for hygiene reasons. Please check the size and colour in front of the courier before paying.
Products customised with on-request embroidery (a name or initial).
Products bought in a clearance sale marked "final sale", though the right to exchange still applies if there is a manufacturing defect.
Orders where more than 14 days have passed since delivery.

Manufacturing defects

If a product has a manufacturing defect or arrives different from what you ordered, we replace it and cover shipping both ways. Our guarantee against manufacturing defects is 14 days from delivery. Pile and dye defects usually show in the first wash, so wash your new towels or robe within the first few days.

Steps

Message us on WhatsApp (01500162663) with your order number, a photo of the product, and the reason.
We review and confirm within 24 hours.
We arrange the pickup through our courier, or you can ship the item to us.
Once the item is received and checked, we send the replacement or issue the refund.

Refunds

Cash-on-delivery orders are refunded by bank transfer or mobile wallet (InstaPay or Vodafone Cash) within 3 to 7 business days of receiving the returned item. Shipping fees are refunded only when the return is due to a defect or an error on our side.